[OpenAFS] MS Word crashing when opening files, 1.5.27 client

[Jeffrey Altman]

Hans:

Again I must point you at the debugging section of the release notes.
If you would gather the necessary data the problem could be examined
based upon the actual requests that are being issued by the software and
the responses that are provided by the AFS client instead of attempting
to guess at the behavior by looking at the entire system (Office XP,
Windows, AFS client, AFS server) as a black box.

While it is possible the Netware client might be involved in some way I
would find that unlikely.  The application is requesting a lock and the
file server is unable to grant it because another client already has it.
   In this situation, the file server will report EAGAIN to the client
and the AFS client will retry in the hopes of being able to obtain the lock.
Perhaps the application is timing out the request before the AFS client
returns.  I don't know for sure because you have not obtained the
necessary data.

Jeffrey Altman


ENEM | Hans Melgers wrote:
> 
> 
> I dont thing the problem is in the afs client. We found this problem only occurs when opening a file that already has been opened by another user. We upgraded to office 2003 and it takes alot of time before word gives any response.
> This only seems to happen on the "original" pc's, when trying from our own pc everything works fine, word opens in read-only mode but that doesnt happen on these pc's ?
> 
> Maybe it has something to do with the fact that they are also running the netware client. Are there any known issues with this setup ? Should we run afs before netware ? Maybe check some settings ?
> 
> 
> -----Original Message-----
> From: Jeffrey Altman [mailto:jaltman@secure-endpoints.com] 
> Sent: woensdag 14 november 2007 15:43
> To: Hans Melgers
> Cc: openafs-info@openafs.org
> Subject: Re: [OpenAFS] MS Word crashing when opening files, 1.5.27 client
> 
> Hans:
> 
> Please follow the debugging section of the OpenAFS for Windows Release Notes.  In particular, use the SysInternals' Process Monitor to log the requests from Word so that you can determine which requests are failing with 1.5.27 that succeed with 1.5.25.
> 
> One change that went into 1.5.27 is support for retrying requests when the file server responds to the client with EWOULDBLOCK / EAGAIN.  In prior releases the client would simply fail the request.  In 1.5.27 the client retries the request every two seconds up to 45 seconds until the request completes or the timeout is reached.  In the trace log it is the
> cm_Analyze() messages will include the error number.  Possible error numbers to look for include:
> 
>   UAEWOULDBLOCK 49733416L
>   UAEAGAIN      49733386L
>   EAGAIN              11L
> 
> 
> Jeffrey Altman
> 
> 
> 
> 
> Hans Melgers wrote:
>> Hello,
>>
>> We just installed some XP machines with the latest 1.5.27 afs client. 
>> On several of them Word crashes badly when trying to open a .doc file 
>> on afs.  Most of them running office XP but also seen on office 2003.
>>
>> I run 1.5.25 and havent seen the problem. Could this be a bug in the 
>> latest win client ? acl's are ok. Server is 1.4.4 on freebsd 6.2 
>> Anyone else seeing this behaviour ?
>>
>> In Filelog i only see some callback issues:
>>
>> Wed Nov 14 10:56:32 2007 CB: ProbeUuid for 213.46.24.222:17980 failed 
>> -01 Wed Nov 14 10:57:11 2007 CB: ProbeUuid for 213.46.24.222:17982 
>> failed -01 Wed Nov 14 10:58:08 2007 CB: ProbeUuid for 
>> 213.46.24.222:17987 failed -01 Wed Nov 14 10:58:18 2007 CB: ProbeUuid 
>> for 213.46.24.222:17976 failed -01 Wed Nov 14 11:01:25 2007 CB: 
>> ProbeUuid for 213.46.24.222:17995 failed -01
>>
>>
>> Any help appreciated.
>>
>> Hans
> 
> 
> 
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