SV: [OpenAFS] Adobe Acrobat 9.2 can not start

Jeffrey Altman
Wed, 04 Apr 2012 08:28:20 -0400

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It is known that Adobe products have issues when the AFS redirector is
in use.  Unfortunately, it is not OpenAFS that is crashing or generating
unexpected errors and that makes it exceedingly difficult for me to
diagnose the problem.

Anyone that is having a problem with an application should file a bug
report with the application vendor.  In the case of Adobe, it costs
several hundred dollars to file a bug report by opening a support
incident.  I will be happy to work with Adobe to satisfy the expectation
of their applications once they can tell me which of the assumptions
they make do not hold true for OpenAFS.

Jeffrey Altman

On 4/4/2012 2:59 AM, Michael Richter wrote:
> Hi Anders,
> no, I didn't try it because I'm almost sure that this is the problem an=
> for me this would not be an acceptable solution.
> I just tested it with Acrobat X. Acrobat starts and after a few seconds=

> it crashes with a MS C++ runtime error.
> Mit freundlichen Gr=C3=BC=C3=9Fen
> Michael Richter
> Anders Nordin <> schrieb am Wed, 04.04.2012 um 8:=
>> Hello Michael,
>> We had this problem with Adobe Acrobat X. This was fixed a long time
>> ago tho, but Acrobat 9.2 might behave differently.
>> Have you tried disabling the redirection of %APPDATA%? This has
>> traditionally been a cause of Adobe 9.X products crashing.
>> Anders Nordin
>> IT-Service
>> Direkt: 0920-492554
>> Mobil: 070-4973420
>> Lule=C3=A5 tekniska universitet
>> 971 87 Lule=C3=A5
>> ________________________________________
>> Fr=C3=A5n: [openafs-info-admin@openafs.=
>> f&#246;r Michael Richter []
>> Skickat: den 4 april 2012 07:37
>> Till:
>> =C3=84mne: [OpenAFS] Adobe Acrobat 9.2 can not start
>> Hi,
>> I read about the Adobe Acrobat X issues in OpenAFS 1.7.8. So I think m=
>> problem is related to it.
>> I upgraded all of our workstations (Windows XP, Vista and 7) from
>> OpenAFS 1.5.74 to 1.7.8. So far everything works but this:
>> Some of the workstations use Adobe Acrobat 9 and since the update it i=
>> impossible to start Acrobat with a user account (integrated login with=

>> AppData in \\AFS...). It says something like "internal error". Does so=
>> one else have this problem or does someone know how to fix this (if
>> possible)?
>> Mit freundlichen Gr=C3=BC=C3=9Fen
>> Michael Richter
>> _______________________________________________
>> OpenAFS-info mailing list

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