[OpenAFS-devel] Approval function against spam for mailing list and issue tracker

Sun, 12 Jun 2016 10:44:52 -0400

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On 6/12/2016 8:51 AM, Karl-Philipp Richter wrote:
> Am 29.05.2016 um 12:02 schrieb Karl-Philipp Richter:
>> There were 3 or 4 spam reports in the issue tracker (between 133097 an=
d
>> http://rt.central.org/rt/Ticket/Display.html?id=3D133085). They must h=
ave
>> been deleted. So, if you as admins don't mind the issue tracker spam
>> fighting seems to work fine.
> A screenshot of 14 of top 16 issues being (suspected based on title)
> spam attached. It starts to be slightly annoying to search issues by
> date, e.g. latest issues.
>=20
> -Kalle
>=20

As I have said previously, there is no perfect spam filter.  If there
was, there would be no spam in the world.  I don't know if you run a
mail service or not but as someone who has, the choices are simple.

 1. be too aggressive when filtering in which case non-spam is marked
    as spam.  For RT that would mean that non-spam submissions do not
    make it into the appropriate RT queue.

 2. be less aggressive when filtering in which case a human has to
    manually delete the spam.  For RT that means that an authorized
    human must review the RT queues and delete the spam.

The total number of spam tickets created in a two week period was 22
across all of the queues.  That is an exceedingly low number compared to
the actual number of spam messages sent to openafs-* mailing lists.  The
spam filters are doing a very good job.

While I appreciate that you are annoyed by the periodic and temporary
existence of spam within the public OpenAFS RT queues I want to make
something very clear.  The mail servers and the OpenAFS RT queues are
provided by volunteers, paid for and administered out of the goodness
of their hearts.  No one is paying for a commercial spam filtering
service and to the best of my knowledge no one is paying for the use of
commercial DNS black lists.  Only the free DNS black lists are used
which are much less effective and blocking spammers.

The OpenAFS RT queues are administered by volunteers.  No one is paid to
monitor OpenAFS RT for spam.  No one is paid to respond to OpenAFS RT
submissions.

Speaking for myself and only myself, I don't look at RT all that often
unless I am responding to a non-spam report or working on an open
ticket.  I receive an e-mail notification of every new ticket that is
created.  Seeing a spam notification doesn't cause me to drop what I'm
doing, go to RT and delete it.  On the other hand, receiving a
notification of an actual bug does often result in my logging into RT to
see the details of the report.  While I am logged into RT I will delete
spam messages from all of the queues to which I have access.  If the
number of actual bugs reported is low, the frequency at which I delete
spam will be low as well.

In response to your non-spam e-mail I have removed all spam messages
from OpenAFS RT.

Jeffrey Altman

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