[OpenAFS] UserAuthenticate: ptserver: user or group desnt exist

[Rogelio Bazan Reyes]

Hi, i have the next problem with a user account:

when i try to get tokens for that user, i get the next error:
$ klog user1
Password:
UserAuthenticate: ptserver: User or group desnt exist translating user1 to 
id

If i try to display any info about the user account the error messages are 
the same:

$ pts listowned user1
pts: User or group doesnt exist so couldnt look up id for user1

$pts examine user1
pts: User or group doesnt exist so couldnt look up id for user1

$pts rename user1 user1
pts: User or group doesnt exist; unable to change  name of user1 to user1

However, if i seek the user account into newacct file i can see it:
$grep user1 /afs/.mycell/common/uss/newacct
user1:X:9503:100:John 
Smith:/afs/mycell/usr19/user1:/afs/mycell/sys/usr/gnu/bash

Could you help me with this problem?

thanx a lot.

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