[OpenAFS] OpenAFS Windows Client not able to access directory

[Jeffrey Altman]

All patches are in the OpenAFS repository and have been incorporated in
subsequent releases.

Instructions on how to collect data to submit has part of a bug
report is specified in the release notes that ship with OpenAFS for
Windows.

Network Identity Manager does not have "fs flushv" or "fs checkv"
commands.  What do you actually mean?

What version of OpenAFS for Windows is being used?

If afsd_service.exe is restarting, it means that it crashed.  There
will be a afsd.dmp file generated that can be examined to determine
why it crashed.

In general, if you are not using the latest release, upgrade.
As bugs are identified they are fixed in subsequent releases.

If you have a crash, or a bug, open a bug report at
openafs-bugs@openafs.org.  Do not keep it to yourself.  If you do,
it will never be fixed.

Jeffrey Altman


David Bear wrote:
> We see this behavior on occasion as well. Somethings we try:
> 1) we completely erase the afscache file -- actually stopping the afs
> client, renaming the existing afscache file, then restarting the client
> 2) watch the event logs for signs the afs service is stopping and
> restarting unexpectedly -- we have seen the afs client service restart
> itself and in process loose tokens --
> 3) We did get a patch to fix one problem dealing with cache corruption
> cause by some old file servers (I think, though secure-endpoints can
> more fully comment on the fix)
> 4) Most of the time, we struggle with this kind of issue for days, then
> the issue vanishes -- The symptoms are as outlined below, windows
> client, unable to access some locations in afs for which they do have
> appropriate acls, but which a specific client machine fails to open.
> 
> On Fri, Jul 10, 2009 at 7:16 AM, Karen Eldredge
> <karen.eldredge@infoprint.com <mailto:karen.eldredge@infoprint.com>> wrote:
> 
> 
>     We have a OpenAFS Windows client  and the user on that system was
>     not able to
>     access one directory even though the ACLs showed he has access
>     permission.  The
>     user was able to access this directory from another AFS client, so I
>     believe
>     that this is an client issue.  Since it was just one AFS directory
>     he could not
>     access we tried running fs flushv & fs checkv via the  Network Identity
>     manager.
> 
>     When trying to access the AFS directory we got the message network
>     directory
>     not available (not sure if this is the exact message).  Then we ran
>     the cmdebug
>     and got the message "failed to get cache entry ...  server or
>     network not
>     responding".   We are able to ping the AFS servers.
> 
>     When this happens what are the best ways to debug the problem?
> 
> 
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> 
> -- 
> David Bear
> College of Public Programs at ASU
> 602-464-0424