[OpenAFS] acrobat reader cannot save to AFS

Jonathan Nilsson jnilsson@uci.edu
Tue, 7 Feb 2012 10:47:01 -0800


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Hello list,

On Windows 7 Pro 64-bit clients with 1.7.4 or 1.7.5 (unknown about the
behavior on earlier versions), we have started noticing that Acrobat Reader
X 10.1.2 is unable to save PDFs to AFS. It simply fails silently. Saving to
other network shares does work, and of course other applications can save
files to AFS.

The use case is when a website or mail client opens a PDF with Reader and
the user wants to do a File -> Save As -> PDF directly to an AFS share. For
now the work around is to first download or save to the local desktop and
drag-n-drop to AFS.

I have a SysInternals Process Monitor capture of the AcroRd32.exe process,
and I see things like this when it attempts to operate on a \\AFS\ path:

Operation                      Result
IRP_MJ_CREATE                  NAME NOT FOUND
IRP_MJ_FILE_SYSTEM_CONTROL     INVALID DEVICE REQUEST  Control:
FSCTL_LMR_QUERY_DEBUG_INFO
IRP_MJ_DIRECTORY_CONTROL       NO SUCH FILE

Anyone else seen symptoms like this? I can't tell if this is a bug in
Acrobat Reader or if it is an AFS bug (the "invalid device request" seem
suspicious). I can make the Process Monitor LogFile.pml available if that
would help.

-- 
Jonathan.Nilsson at uci dot edu
Social Sciences Computing Services
SSPB 1265 | 949.824.1536

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Hello list,<div><br></div><div>On Windows 7 Pro 64-bit clients with 1.7.4 o=
r 1.7.5 (unknown about the behavior on earlier versions), we have started n=
oticing that Acrobat Reader X 10.1.2 is unable to save PDFs to AFS. It simp=
ly fails silently. Saving to other network shares does work, and of course =
other applications can save files to AFS.</div>


<div><br></div><div>The use case is when a website or mail client opens a P=
DF with Reader and the user wants to do a File -&gt; Save As -&gt; PDF dire=
ctly to an AFS share. For now the work around is to first download or save =
to the local desktop and drag-n-drop to AFS.</div>


<div><br></div><div>I have a SysInternals Process Monitor capture of the Ac=
roRd32.exe process, and I see things like this when it attempts to operate =
on a \\AFS\ path:</div><div><br></div><div><font face=3D"&#39;courier new&#=
39;, monospace">Operation =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0 =A0Result=
</font></div>

<div><font face=3D"&#39;courier new&#39;, monospace">IRP_MJ_CREATE =A0 =A0 =
=A0 =A0 =A0 =A0 =A0 =A0 =A0NAME NOT FOUND</font></div><div><font face=3D"&#=
39;courier new&#39;, monospace">IRP_MJ_FILE_SYSTEM_CONTROL =A0 =A0 INVALID =
DEVICE REQUEST =A0Control: FSCTL_LMR_QUERY_DEBUG_INFO</font></div>

<div><font face=3D"&#39;courier new&#39;, monospace">IRP_MJ_DIRECTORY_CONTR=
OL =A0 =A0 =A0 NO SUCH FILE</font></div><div><br></div><div>Anyone else see=
n symptoms like this? I can&#39;t tell if this is a bug in Acrobat Reader o=
r if it is an AFS bug (the &quot;invalid device request&quot; seem suspicio=
us). I can make the Process Monitor LogFile.pml available if that would hel=
p.<br clear=3D"all">

<div><br></div>-- <br><div><font face=3D"&#39;courier new&#39;, monospace">=
Jonathan.Nilsson at uci dot edu</font></div>
<div><font face=3D"&#39;courier new&#39;, monospace">Social Sciences Comput=
ing Services</font></div><div><span style=3D"font-family:&#39;courier new&#=
39;,monospace">SSPB 1265 | <a href=3D"tel:949.824.1536" value=3D"+194982415=
36" target=3D"_blank">949.824.1536</a></span></div>

<br>
</div>

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